Be Direct; Bypass the Mailbox

Getting Attention with Front-Door Marketing

As the United States Post Office continues to take a beating – posting a $747M net loss in April alone – marketers have got to wonder about the long-term viability of this once stable and reliable entity to effectively deliver marketing messages.  Postal staff has been reduced, offices have closed, and changes in service may be coming soon as the USPS looks to find ways to survive losses in the billions for its fiscal 2011.

Is your advertising message getting lost in the clutter?

The mailbox is certainly finding it difficult to compete in a world where marketing messages have permeated nearly every aspect of daily life; it has sadly been relegated to the role of clutter collector. Smart marketers are responding by targeting their best prospects with offers that bypass the tired mailbox and bring value directly to the front door.  Major brands like Kohl’s, BestBuy and McDonalds have learned that front-door marketing is a highly effective tool in getting the right message to the right consumer at the right time – ensuring that messages are both delivered and heard over the noise.  A direct response discipline in its own right, front-door marketing eliminates the reliance on postal services and bypasses a clutter-filled mailbox, reaching consumers with personalized brand value.

Are you relying on outdated methods to generate customer response? Perhaps it’s time to consider broadening your reach beyond the mailbox with a more focused and effective front-door marketing approach.

Using the Front Door to Meet Cable Subscriber Goals

Front-Door Marketing Helps Increase Customer Acquisition, Retention and ARPU

Photo courtesy of redjar via flickr.com

In nearly every aspect of life, economic concerns and a rapidly evolving landscape are causing consumers to make spending choices cautiously. Yet even so, IDC’s recent report on U.S. Consumer Fixed Broadband Services forecasts consumer demand for fixed broadband services to remain strong. The market is expected to increase by nearly 13 million new consumer broadband subscriptions before 2015, even amid economic challenges for the industry. This anticipated growth is great news for cable providers, but capturing market share is clearly a tricky proposition that will take some creative thinking and smart marketing.

Leading cable providers such as Comcast, Time Warner and Cox Communications have leveraged front-door marketing’s sophisticated data intelligence, high-quality physical media, eye-catching creative and an attractive offer to meet a variety of marketing objectives. Front-door marketing has the ability to attract new subscribers, while working to recapture subscribers who have “cut the cord,” downgraded their service, or may be in the market for bundled services.

Consumers may be just plain tired of scrimping and saving – driving interest in minor indulgences such as affordable access to cable services for home entertainment and communication. But making cable affordable is just part of the equation. The ability to get the right message to the right audience – whether it is a limited-time offer, special pricing promotion, free trial period (premium channels) invitation, tiered package offer, or other subscriber incentive – is critical to gaining market share.

Front-door marketing is proving highly effective in this arena, delivering special offers and promotions to meet new customer subscription goals and increase average revenue per user (ARPU).  Are you efficiently and effectively reaching the consumers in your subscriber area with relevant services and ‘can’t miss’ offers?