Direct Delivers Results

Living in a world of media overload, Front-Door Marketing campaigns can generate impressive results.

The Direct Mail Association (DMA) 2013 Factbook reports that 65% of consumers have made a purchase as a result of direct mail.  Moreover, Direct Mail News announced that the average response rate for direct mail was 4.4% for both business-to-business and consumer mailings – quite a bit higher than industry expectations and significantly greater than its electronic mail counterpart at just 0.12%.

In addition to these impressive results, a more compelling fact to consider is that unlike solo direct mail or other direct response media, front-door marketing represents a uniquely visible channel with influential impact for message placement – free of the clutter that appears in the mailbox.

Power Direct is the leader in Direct-to-Door Marketing and proud to have helped leading national and regional brands achieve their goals. Front Door Marketing can be executed in any market across the country, at CPM’s less than solo direct mail, and with better response rates than newspaper, magazines, and shared mail.

Are you using the best medium to meet your objectives?   Broaden your reach beyond broadcast, email and the mailbox with a targeted front-door marketing campaign.

 

 

What is your brand doing to capture the surging purchasing power of the Hispanic audience?

Along with the continuing rise of the Hispanic population in the U.S., comes their surging purchasing power. Despite markedly lower average income levels, Hispanic households spent more on telephone services, men’s and boys’ clothing, children’s clothing, and footwear. Also, Hispanics spent a higher proportion of their money on food (groceries and restaurants), housing, utilities, and transportation.*

So what’s the opportunity for marketers? Are you maximizing every media opportunity?

Shoppers are not arriving at the store a complete blank state waiting for the right marketing message to move their purchasing decisions. Much of their motivation to purchase starts at home and for any number of reasons. Delivering a targeted message and offer to shoppers at home can influence purchasing decisions and put brands on the consideration list. Marketing to shoppers while they are at home drives awareness and consideration, trial and action, and loyalty and advocacy.

Front-door marketing offers direct access to the home and is optimal for brands looking to create an integrated path-to-purchase experience. Starting with a targeted and uncluttered message to the home via high-quality and high-impact door hangers, polybags, or samples, front-door marketing drives shoppers from the home to the next phase in the path. The traditional path-to-purchase picks up from there; by adding that front-end, in-home component, marketers gain an important, impactful point of contact that can successfully launch the shopper experience.

Front-door marketing is particularly successful to target multicultural segments. Using quality data analytics from Nielsen, Experian and MRI, Power Direct can shape your marketing campaign by identifying high populations of specific groups – including Hispanic audiences. Front-door marketing continues to drive results for national advertisers. Let us help you target and reach the multicultural audience for your brand.

*Source: Pew Research Hispanic Center

Front-Door Creative Ideas for CPG Marketers

In our last post, we discussed why a media like front-door marketing which delivers to the home is crucial for CPG and shopper marketers to leverage in creating an integrated shopper experience. But how can an alternative, non-traditional media like this be incorporated into a full-fledge CPG campaign? Here, we’ll share three front-door ideas to help you get started.

Front-Door-Shopper-Marketing-Ideas1. Front-door Sample
Sampling through the front-door is a very targeted approach, different from in-store or event sampling which reach category non-users and therefore have wasted sampling. Other benefits of front-door sampling include a shorter lead time (usually 10 to 14 days), no duplication (such as occurs in-store with repeat booth visits), and efficient cost per targeted sample delivered. Front-door sampling campaigns can mimic the brand’s campaign creative to drive synergy from the the contact in-home through to the store.

2. Shopping List Door Hanger
Get the ultimate control with shoppers with a shopping list door hanger and dictate where shoppers go in-store. You can also highlight brands front and center by adding them as a “must-have” item on the shopping list or by offering a specific promotion. A shopping list door hanger is also a great way to tie-in various different products, such as a “Family Dinner Shopping List” which could outline all the different products needed to cook a family dinner.

3. Reusable Shopping Tote
A reusable shopping tote, delivered as a branded bag or packaged into a smaller shape, helps you gain brand impressions from the store all the way to the store. Shoppers will value a quality tote that is environmentally conscious and additional incentives can be tied into the tote (i.e. 5% discount if you bring it in-store). The tote can also serve as a vehicle to physically hold other offers and inserts. 

You may also be interested in this case study about how front-door marketing was leveraged to increase trial for a product launch.

The Path to Purchase Starts at Home

Shopper marketing was once thought of as a purely in-store experience, with specific outreach to consumers as they browsed aisles in an effort to close the deal. But marketers today are recognizing that shoppers arriving in the store are not completely blank slates waiting for the right marketing message to move their purchasing decisions. Much of their motivation to purchase starts at home and for any number of reasons.

How to drive shopper marketing with front-door mediaToday’s shopper marketing takes a broader approach, and includes a variety of tactics that touch, and ultimately engage, the consumer all along the path to purchase. Experts in the field now recognize that consumer motivation begins at home where media can be viewed and reviewed in a leisurely fashion.

This planning phase has culminated into the routine “shopping list” with ongoing Integer Group Research confirming that 43 percent of general market consumers “always” rely on a shopping list in an effort to save money. Research from the Grocery Manufacturers Association also confirms that more than 40% of shoppers make their brand-buying decisions before they get to the store, and nearly 95% of shoppers make lists and plan their purchases before they enter a store.

So what’s the opportunity for marketers? Delivering a targeted message and offer to shoppers at home can influence purchasing decisions and put brands on the consideration list.

Marketing to shoppers while they are at home drives awareness and consideration, trial and action, and loyalty and advocacy. Furthermore, research has shown that brand loyalty is built in the home. For example, a child grows up with loyalty to brands that the mother, usually the main shopper, buys.

Front-door marketing, one of few media with direct access to the home, is optimal for brands looking to create an integrated path-to-purchase experience. Starting with a targeted and uncluttered messages to the home (via door hangers, polybags, or samples), front-door marketing drives shoppers from the home to the next phase in the path, whether its to a website or in-store display. The traditional path-to-purchase picks up from there; by adding that front-end, in-home component, marketers gain an important, impactful point of contact that can successfully launch the shopper experience.

What do your shoppers’ paths-to-purchase look like, and are you maximizing every potential contact with them?

To learn more about Power Direct’s shopper marketing solutions to the CPG industry, visit our website here. You may also be interested in this case study about how front-door marketing was leveraged to increase trial for a product launch.

Front-Door Marketing Proves Effective in Reaching Culturally-Diverse Hispanic Audiences

Precision Targeting, Cultural Relevance and High-Value Promotions Work Together to Engage Hispanic Consumers

Front-door marketing can influence purchasing decisions by reaching Hispanic consumers at home.

Marketing to a diverse Hispanic audience is becoming an important challenge for major brands across the country.  According to recently published reports from the U.S. Census Bureau, more than half of the growth in the total population of the United States between 2000 and 2010 was due to the increase in the Hispanic population. In fact, in 2010 there were 50.5 million Hispanics in the U.S., accounting for 16 percent of the total population – some pretty impressive statistics that are causing marketers to rethink this important audience and how best to reach them.

This week’s Hispanic Retail 360 Summit in San Diego will no doubt highlight this new data and offer up some innovative methods to turn Hispanic prospects into customers. Front-door marketing is one such method that is growing in use based on its ability to reach precisely targeted Hispanic market segments whose country or place of origin (such as Mexico, Puerto Rico or Cuba) typically affects similarities in dialect and cultural traditions. Highly motivating incentives and promotions are characteristic to front-door campaigns and a boon to marketers – essential for reaching a value-conscious Hispanic consumer base and amplified by the word-of-mouth communication inherent to many Hispanic communities. Door hangers remain a popular choice, made today in high quality, oversized formats designed to get attention.  Polybags, courier packaging and other creative approaches are also available, including scratch-offs, affixed gift cards, or even sensory options such as sound, scent, or taste.

Recent Hispanic front-door marketing campaigns have been deployed by PowerDirect for clients such as Clorox, Hillshire Farms and Fingerhut. Have you joined the ranks of culturally-savvy brands, thinking outside the box to get the attention of this growing audience? Are you embarking on front-door campaigns to offer relevance and respect for what the Hispanic audience values most? What are you doing to reach and engage the Hispanic consumer?

Are QR Codes the Next Big Thing in Shopper Marketing?

Still in its infancy here in the States; major brands see the potential of the technology

In this week’s issue of AdAge, reporter Natalie Zmuda writes about QR Codes Gaining Prominence, with the likes of Target, Best Buy, Macy’s and Post Cereals embracing the technology.  A pretty impressive group to be sure – but just the tip of the iceberg as the technology gains greater acceptance through a concerted effort to educate the consumer.

PowerDirect's own QR code points prospects to our website.

Originally used for tracking parts in vehicle manufacturing, QR (or quick-response) codes are becoming more widely used in marketing for a broad range of brand initiatives that provide mobile access not only to special offers and discounts, but also to more informative content such as product ratings and reviews, How-To guides and product-specific videos.  These two dimensional barcodes are appearing anywhere and everywhere – on billboards, in-store displays, event ticketing and tracking, business cards, print ads,  direct mail campaigns, websites, email marketing, and couponing. Marketers are realizing that the possibilities are endless.

Front-door media is yet another ideal medium for QR code implementation – providing a way to influence shoppers early on their path to purchase, supporting shopping decisions and lists made in the home with high-value offers delivered directly to the front porch.  For example, imagine bypassing the mailbox and the other clutter of a prospect’s daily life and delivering a branded message along with a product sample or a special offer to the front doors of a targeted group of prospects.  On this marketing piece is a QR code that takes the customer to a website where they can quickly view the product in action, learn more about it and even purchase it online. Perhaps the QR code takes the customer to an added incentive meant to drive traffic to a brick and mortar retail location.  Working with other pieces of the marketing program, this delivery method adds a personal touch and incentive the consumer’s brand experience.

Have you been eager to test QR codes as part of your overall strategy? Are you looking for the ability to measure response rates with a high level of accuracy? Are you ready for a simple, inexpensive way to explore the potential of QR codes?  Front-door marketing may be just the ticket.

Shopper Marketing Starts at Home

Shopping behaviors and priorities may be far more complex than once thought, developing and evolving over time and inspired by any number of needs and wants

Shopper marketing was once thought of as a purely in-store experience, with specific outreach to consumers as they browsed aisles in an effort to close the deal.  But marketers today are recognizing that shoppers arriving in the store are not completely blank slates waiting for the right marketing message to move their purchasing decisions.  Much of their motivation to purchase starts at home and for any number of reasons – from needing to feed a picky child, planning a party, redecorating a home, or simply restocking a thinning pantry with familiar items.

Cause and effect is at the core of shopper marketing, and this includes both in-store and out-of-store motivations.  The right channels and messages are essential, and turn shopper marketing into a science for delivering value to the right customer at the right time. This in turn has renewed a focus on the path to purchase, a circuitous route to shopping decisions. Many more opportunities exist than meeting a shopper in a grocery or retail store aisle.

copyright © 2010 sean dreilinger

For example, children may open their favorite toy at home to find a promotional pamphlet introducing a new character… ‘We know you love Thomas the Tank, so meet Emily the Engine.’  Since they watch Thomas on satellite television or Netflix, they may start to seek out Emily or even ask for her as the next toy resident in their version of Thomas’ fictional Island of Sodor. Mom or Dad puts this on their list and it becomes a priority shopping trip, largely based on events that took place in the comfort of their own home. Add to that a front-door delivered coupon from a major toy retailer or mass merchandiser with savings off of any Thomas the Train toy, and Mom or Dad is effectively incentivized to visit that retailer.

Front door media is uniquely suited to influence shoppers at this early stage on their path to purchase, supporting shopping decisions and lists made in the home with high-value offers delivered to the front door. Are you reaching your best customers at home, layering front door tactics onto your overall shopper marketing strategies?  And if not, what are you doing to reach your target audience as they are forming lifetime associations with products and behaviors?

Tapping the Potential of the Hispanic Market

What are you waiting for?

If there were a market segment steadily increasing in number and affluence wouldn’t you at least want to check it out? Well, there is and you can no longer afford to ignore…the U.S. Hispanic. Whether you simply haven’t recognized the value of this segment or you weren’t exactly sure how to best market to this group, it’s not too late to jump on the opportunity at hand. The Hispanic population is estimated to have hit 50 million in the U.S., with soon-to-be-issued 2010 Census results expected to confirm that figure. And this group is growing not only in number but also in earning and spending capability. With power like that you’d be a fool to continue to ignore the Hispanic audience.

A recently-published article penned by our own Barry Gilbert highlights the importance and diversity of the Hispanic market. A range of acculturation levels, language preferences, countries of origin, length of time in the U.S., etc., all contribute to the complexity of connecting with the U.S. Hispanic in his/her various forms. But many major brands are finding that this ‘hurdle’ is actually extremely useful data that can be used for pinpoint targeting. By combining this information with a tailored, well-branded and pertinent offer, brand marketers are utilizing today’s front door marketing strategies to hit the mark with their Hispanic targets.

Why are you waiting for official Census results? All the signs are there.  Shouldn’t you be diving in to reach the Hispanic audience with strategies that work before your competition does?

Renewed Focus on Shopper Marketing Looms for 2011

Marketers Emphasize the Art and Science of Reaching Shoppers All Along the Path to Purchase

Consumers have evolved – a not too surprising outcome of the recession and resulting lifestyle changes across the country.  Values, priorities and resources have shifted profoundly, reshaping shopping behaviors and motivations.  Marketers need to gain insight into this new mindset, finding ways to deliver value and connect with customers on the long and winding path to purchase.  According to excerpts from the Ad Age Insights Shopper Marketing Report, agencies are restructuring for enhanced shopper marketing – defining primary challenges, best practices and developing needs as an overall brand marketing priority. 

Booz & Co. states that manufacturer investment in shopper marketing has nearly doubled over the past five years, currently at $35 billion with 15 percent annual growth anticipated (based on funding reallocations from traditional media and trade promotion).  If that’s not convincing enough, the Booz data also notes that 83 percent of consumer-packaged goods companies surveyed expect to increase their shopper-marketing investment over the next three years. For 55 percent of those companies, investments in shopper marketing will exceed all other marketing spending, including internet and social media.

At the same time, consumer spending is more cautious with shoppers looking for deals, using coupons and actively focused on getting the most for their money.  Research from the Integer Group shows that 86 percent of respondents felt that coupons were at least somewhat influential in choosing a brand; as many as 70 percent used coupons to justify their brand choice.

These trends represent a significant marketing opportunity for direct response messages, going beyond the sole purpose of getting someone’s attention, and instead delivering usefulness and value.  Front door media is uniquely suited to this purpose, hand placing an impression of quality in a location where residents interact with the media and have a high percentage of response. The right message of value receives more consideration in the comfort of the home, where consumers are relaxed and more responsive.  Shopping decisions and lists are made in the home, and nearby phones and computers support the consumer’s ability to act on the message.

Are you bracing for enhanced shopper marketing? And what are your plans for reaching your best customers early on their path to purchase?

The Path to Purchase Starts at Home, During the Holidays and Year-Round

The Search for Value is Not a Linear Process, with Consumers Making Shopping Decisions Every Day in Every Way

Consumers consider brands as they move through a variety of daily events such as walking through a store, or even non-events such as opening the pantry door.  With major retailers referring to the path as a circle, a pool or even a puddle, it’s dramatically clear that it is neither linear nor defined by a particular channel.  The path to purchase is a big picture opportunity for retailers, fueled by mobile, digital, social, radio, television and print media – and advantage goes to markets using multi-channel strategies to layer messaging and offer consumer value all along the path.

A recent survey by retail industry analyst E-tailing Group confirms the consumer’s focus on value, indicating that merchants must get creative as almost half of shoppers will refuse to pay full price this holiday season.  Further customer service and promotions are heavily favored, and 39 percent of shoppers plan to complete most of their holiday shopping by early December (an increase over last year’s 34 percent.) Savvy marketers have recognized these factors as advantages for offering relevant information to the shopper early in the process, meeting expectations of brand value, keeping them informed and becoming part of the research and ritual of making shopping decisions.

Further, news from IDC Retail Insights points out that ‘sequential use of multiple channels’ by consumers will shift to ‘concurrent omnichannel behavior’ – meaning that new options such as mobile price research weakens the retailer’s immediate influence on purchase decision made right at the product shelf.  Brands that answer back with “three-dimensional selling,” working to solve a customer problem rather than sell a product, are on the right track by offering high value to reinforce greater brand appreciation earlier in the shopping chain.  The consumer may not necessarily care about which entertainment provider they use, rather they are more interested in the cost, availability and convenience enabled by their various options.

The path literally encompasses all aspects of shopping, from considering needs, evaluating brands, comparing prices, researching options and listening to recommendations from trusted friends.  For marketers, influencing customer choices involves strengthening the connection that comes to mind in each of these instances.   Reaching consumers early on the path maximizes the opportunities for shopper connections – whether it’s planning dinner, making a shopping list or just realizing the kids need new shoes.

Does your marketing strategy recognize the limitations of a linear view of the path to purchase? And are you doing enough to reach your customer early in the cycle, offering value and resonant messages that can linger for extended consideration and response?